Not Just a Job

Now you can find purpose in your work.

PNW Helping Hands Inc. is in need of driven and motivated

Residential Treatment Coaches!

PNW Helping Hands is a behavioral rehabilitation provider for at-risk youth and is seeking individuals who want to make a difference! As a Residential Treatment Coach, you will be working directly with at-risk youth to provide structure, routine, and a supportive environment. Our Residential Treatment Coaches serve as mentors for the children to help them build self-worth and overcome past events and traumas. If you are looking for a rewarding career and to make a difference in the lives of children, please read on to see if you qualify as a potential candidate! 

We offer multiple positions including Morning, Swing, and Graveyard in both Part Time and Full Time (Must be able to work on weekends.)

Nature of Work: 

We are dealing with youth who are potentially dangerous psychologically, emotionally, and dually diagnosed children with mental illnesses and/or trauma. BRS (Behavioral Rehabilitation Work) involves processing intakes and discharges; monitoring and documenting client behaviors and activities; participating and assisting with educational, social, and recreational activities; providing a safe and therapeutic environment; interacting in a warm compassionate manner; de-escalating, and restraining clients when necessary; promoting client achievement of treatment plan goals and objectives, all performed in accordance with established policies and procedures. 

Hiring Stipulation: 

The youth in our programs are in a vulnerable setting and often struggle with substance abuse and delinquent behaviors. Applicants must note, if they have a criminal charge that includes; drug charges, acts of violence, abuse or negligence, etc. depending on the severity and occurrence of the crime, they will most likely not pass the first round of federal background checks. If you are able to pass the first round of federal background checks, employment based on the crimes presented will be at the discretion of the company and the Department of Children, Youth, and Family Services.


Essential Functions of Work: 

Monitoring the behavior and activities of each client; Reporting any concerns regarding the health, safety, or wellbeing of a client to the appropriate authority. You will serve as a positive role model; Utilizing approved behavior modification techniques to help clients learn desirable behaviors; Providing positive reinforcement and support to clients; Conducting and participating in basic life skills activities; Providing clients with training or assistance with basic daily living skills such as bathing, shaving, grooming, etc.; Learning and using a level system to reward positive behavior; Assisting in the planning and implementation of individual treatment plans; Supporting client goals; Encouraging and assisting clients in achieving their goals; Processing admissions and discharges for voluntary and/or involuntary clients; Orienting the client to the facility; Explaining the rules, policies, and procedures; Completing required program documentation; Completing reports as required, daily, weekly, monthly, etc; Documenting service activity notes daily on client activities, behavior patterns, changes in behavior patterns, and medications; Reviewing and documenting shift report logs, shift logs, companion files, etc; Obtaining required program information; and taking inventory client’s valuables.


Administering Medications: 

Taking vitals; Counting control substance medications; Supervising self-administered medications; Conducting security/safety checks; Monitoring visitors/clients for contraband such as knives, razors, and belts; Conducting searches; Removing dangerous items; Performing and/or assisting with restraints; Utilizing infection control procedures when necessary. Team members may need to shop for supplies/clothing for clients; and assist with the preparation and dispensing of snacks and meals; Participate in meetings as required; Conversing with staff on the client’s progress or lack of progress; Performing general office duties; Answering telephones; communicates with the public, police, DCFs, schools, hospitals, etc.; Linking clients to needed services; makes doctor appointments; files, types, copies; receives food shipments; order supplies, etc; Perform general cleaning responsibilities such as laundry, mopping, garbage removal, etc. Attends training /in-services as required. Controls verbally and/or physically abusive and aggressive clients and performs aggression control techniques; assists with restraints when necessary. Communicates effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients in person and over the telephone to diffuse potentially life-threatening situations. Transport clients to other agencies, hospitals, homes, community activities, AA meetings, etc. 


  • Strong communication skills, both written and verbal 

  • Ability to think quickly under pressure 

  • Must be 21 years or older 

  • Must be willing to undergo a state and federal background check

  • Must have a high school diploma or equivalent 

  • Must have 1 year experience working with youth (not related to you) in a professional capacity


Pre-Employment and Continuing Requirements: 

  • Must be able to turn in a driving record, TB test, food handler’s card, and proof of active license status prior to hire 

  • Must be willing to be fingerprinted as part of your background check 

  • Must have and maintain a current driver’s license, current insurance, and a vehicle 

  • Must be willing to attend any necessary training, such as CPR, Bloodborne Pathogens, etc.

Salary: $20.00 per hour 


  • 401(k) 

  • Dental insurance 

  • Flexible schedule 

  • Health insurance 

  • Life insurance 

  • Paid time off 

  • Retirement plan 

  • Vision insurance

Download and fill out our application


PNW Helping Hands is a Behavioral Rehabilitation Service provider for DCYF of Washington State. We currently have seven BRS locations throughout Spokane and Spokane Valley.  We work with youth ages 7 to 17 in a group home setting. We also offer a Responsible Living Skills Program through Independent Living Services where youth can potentially stay until they are 21.

PNW Helping Hands has been providing services since March of 2007

To learn more about our services, send us a message!


PNW HELPING HANDS (509) 474-0289

200 N Mullan Rd Suite 111, Spokane Valley, WA, United States